Refund policy

Effective Date: July 31, 2026

Oasis Social Inc. d/b/a Beacon by Ava Return and Refund Policy

Beacon by Ava ("Beacon," "we," "our," or "us") is a technology platform operated by Oasis Social Inc. that connects customers with independent service professionals.

Because Beacon facilitates service requests and connections between customers and independent professionals, purchases and service payments made through the platform are generally non-refundable once a service request has been accepted, scheduled, or payment has been processed.

No Refund Policy

All payments made through Beacon by Ava are final and non-refundable except where required by applicable law or where Beacon determines, at its sole discretion, that an exception is appropriate.

Refunds are generally not provided for:

  • Change of mind

  • Failure to respond to a professional

  • Customer cancellation after a service has been accepted or scheduled

  • Incorrect information provided by the customer

  • Delays caused by customer availability or access issues

  • Disagreement over pricing after approval

  • Services already completed or partially completed

  • Failure to use the service after payment has been made

Service Disputes

Beacon by Ava is a platform that connects customers with independent service professionals.

If you have an issue with a service performed by a professional, you should first attempt to resolve the matter directly with the professional.

Beacon may assist with communication or review information related to a dispute but does not guarantee refunds, replacements, or compensation for services performed by independent professionals.

Cancellation Requests

Customers may request cancellation before a professional has accepted or begun preparing for a service.

Cancellation eligibility and any applicable charges may depend on:

  • Timing of the cancellation request

  • Professional availability

  • Work already performed

  • Materials purchased

  • Travel or preparation costs

Payment Errors

If you believe you were charged incorrectly due to a technical error, duplicate charge, or unauthorized transaction, contact Beacon support for review.

Approved corrections may be issued when appropriate.

Exceptions

Beacon may provide refunds or credits in limited circumstances, including:

  • Duplicate payments caused by a technical issue

  • Unauthorized transactions

  • Errors caused directly by Beacon

Any refund or credit decision is made by Oasis Social Inc. and does not create an obligation to provide future refunds.

Contact Us

Questions regarding payments or refund requests may be submitted to:

Oasis Social Inc. d/b/a Beacon by Ava

Email: sibbe.c.stoll@gmail.com

Phone: +1 (720) 610-2191

Address:

888 N 4th St
Phoenix, AZ 85004
United States